iMovo Makes Zendesk Premier Implementation Partner

iMovo Ltd proudly announced that it has achieved Zendesk Premier Implementation Partner status, the first such partner in the EMEA region to do so. iMovo is regarded as an acknowledged leader in Customer Experience Management, Business Intelligence, Workforce Management and Artificial Intelligence.

Being made a partner is a follow-up on previously being Premier Solution Provider and having achieved a 100% successful track record of numerous implementations of the Zendesk customer service solution. iMovo’s Customer Service Engagement consultants underwent additional study and certification leading to the Premier Implementation Partner Status.

Commenting on this achievement, Emmanuel Buttigieg, Zendesk Line Advisor at iMovo said “This new status has us extremely happy and we see this as a clear sign of the commitment the two companies are making towards bringing cutting edge customer service across multiple markets including the United Kingdom, , Malta, Italy, Greece, Cyprus, and Spain. Customer experience management has been a key focus for iMovo since its inception in 2010 and, with more than 60 successful projects under our belt, our team has demonstrated our vision, culture, and ion for customer experience and service management. As Premier Implementation Partners we look forward to continue working closely with Zendesk across the EMEA region.”

More iMovo

Experts at the company believe that acquiring, maintaining and growing a healthy customer base is essential for any business. Its employees find that understanding customers and how they interact with an organization is at the core of running a successful business.

As a leader in the fields of Customer Experience Management (CEM), Business Intelligence (BI) and Big Data Analytics, the brand helps organizations achieve insight into the customer value chain, behavior and expectation in order to empower them to plan and execute profitable multi-channel strategies aimed at meeting the customer needs of today and the future.

The firm assists organizations to target prospective customers across conventional and social media channels using the best marketing automation solutions with which to engage potential and prospective customers. The company also helps organizations visualize trends, increase efficiency and spot business opportunities before their competition by having access to the right answers on demand.

Their teams provide solutions that create and enhance two-way interaction between the service provider and connected consumers across a vast array of traditional and modern social media channels as well as effective customer relationship management designed to provide a full view of an organization’s sales pipeline and servicing cycles.

About Zendesk

The company serves as a customer service platform designed to help companies create customer relationships that are more meaningful, personal and productive. Its products allow businesses to be more reliable, flexible and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships.

It manages around 145,000 paid customer s and employs over 2,000 global employees. Their customer service and engagement platform is powerful and flexible and scales to meet the needs of any business.

Source:

“iMovo becomes First Premier Implementation Partner for Zendesk in EMEA”, George Miller, europeangaming.eu, July 22, 2019.