Playtech Takes Responsibility and Apologizes for PTES Failings

Playtech, one of the leaders in providing gaming software in the iGaming industry has issued a statement apologizing for the failings of its PT Entertainment Services (PTES) subsidiary. The software supplier takes full responsibility.

The case where the service failed happened when a customer signed up for an in December 2016, which led to the customer spending £4.5m (€5.0m/$5.5m) on PTES’ Winner and Titanbet brands – losing £119,395 between 1 to 5 April 2017 alone – before committing suicide.

After the case, the United Kingdom Gambling Commission started a widespread investigation, revealing widespread failings in the business’ social responsibility and anti-money laundering process and revealed that no action was taken over the individual’s excessive gambling.

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Representatives from Playtech, which recently partnered up with GiG, say that they take full responsibility for the regulatory breaches. They say that the company has invested a lot in recent years to ensure that these types of breaches do not happen again.

“We take full responsibility for these regulatory breaches. As a technology specialist, Playtech focuses on harnessing its capabilities in data-driven intelligence to place consumer protection at the centre of every stage of the player experience from game design to real-time engagement and messaging.”

“In recent years, we have invested significantly to seek to ensure that these types of breaches do not happen again, including addressing the specific issues raised by the Commission,” More Weizer, Chief Executive of Playtech, said.

The developer’s board extended its deepest sympathies to the victim’s family. Claire Milne, the interim chairman of the board will the family personally to apologize for the B2C subsidiary’s failings.

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The software supplier, which also recently inked an agreement with SOFTSWISS, was founded in 1999 and ever since then, its approach has been centered on the continual development of best-of-breed gaming products and content, and its success built upon strong partnerships with their licenses. The company is the world’s largest online gaming software supplier offering cutting edge, value added solutions to the leading operators in the iGaming industry. With a little over 5,000 employees, in 17 countries, owning 140 global licenses in 20 regulated jurisdictions, Playtech is a giant in its own right.

The company also offers cross-platform management systems, running via a unified information system called the IMS, providing operators with the tools to maximize cross-selling opportunities, player loyalty and yield. Its product suite can be fully integrated into a complete cross-platform offering, enabling the players to access online, broadcast, mobile and server-based gaming terminals through a single .

Source:

“Playtech “Takes Full Responsibility” and Apologises for PTES Failings”, europeangaming.eu, May 29, 2020.